Just to be aware, at this moment, Hostology works as a "Single sign in" system. This means that your login for Hostology should be unique to you. One thing to be aware of, this means that you cannot use the same email as a Venue user, as a host. So if you are testing or adding yourself to an event, make sure to create a new email/use an alias (e.g. Support+Host@hostology.co.uk).
If you Experience issues with logging in, there are a couple of steps you can try first before contacting support. Depending on the issue, you can usually easily login still by reseting your password. Follow the next steps for how to do this. Issues that can be resolved this way include:
- You've forgotten your password
- If you see an Error Message saying "Invalid Token" (This means the link has expired, but if you reset password you will be able to login)
- If you See an error message on the login page when entering your password.
If the following process does not solve your issue, please contact support@hostology.co.uk and we can investigate the issue for you straight away.
The link to the Reset password is here: https://platform.hostology.co.uk/password/reset
You can also Click 'Forgot password', enter your email address into the system and send a link to your email allowing you to reset your password:
- A digit is required
- A length of at least 8 characters is required
- A special character is required
- An uppercase letter is required
- A lowercase letter is required
You will now be able to login.
If you forget your password three times you will be locked out, your Admin can undo this by logging into their account and changing this for you.
1. Go to 'My Team' under your profile:
2. Click on the three dots next to the user who has been locked out and click 'Edit':
3. Untick the box next to 'Locked out' to unlock their account (NB. 'Active' signifies whether a user is active or not e.g. the user wouldn't be active if they had left the company.):
4. Then click 'Save':
Comments
0 comments
Please sign in to leave a comment.